Microsoft Dynamics 365 for E-Commerce
Create Seamless Omnichannel Experiences with Personalized Customer Journeys
E-commerce businesses need scalability, automation, and real-time customer insights to stay ahead in a competitive digital marketplace. Managing product catalogs, pricing, inventory, payments, and customer engagement across multiple channels can be complex without a unified system.
At Soluture, we help businesses build a robust, AI-powered, and fully integrated e-commerce ecosystem using Microsoft Dynamics 365 Commerce, Customer Portal, and Supply Chain Management. Whether you’re selling through your own website, online marketplaces, or social commerce, our solutions provide a unified, data-driven approach to e-commerce.
Key Microsoft Solutions for E-Commerce
Microsoft Dynamics 365 Commerce
- Unified B2C & B2B e-commerce platform
- AI-driven personalized product recommendations
- Multi-channel selling across web, mobile, and in-store
- Integrated loyalty programs, discounts, and promotions
Customer Portal for Self-Service Orders
- B2B customers can place bulk orders, track shipments, and manage invoices
- Secure payment processing and credit limit management
- Custom pricing and contract-based ordering
Dynamics 365 Supply Chain for Inventory & Fulfillment
- Real-time stock availability tracking across multiple warehouses
- Automated order fulfillment and shipment tracking
- AI-based demand forecasting to optimize inventory
Microsoft Power Platform for Payments & Customer Insights
- Power Automate: Automate order approvals, invoicing, and fraud detection
- Power BI: Advanced analytics on customer behavior, sales trends, and inventory performance
- AI-driven chatbot integration for customer support
Seamless Integration with Online Marketplaces & Payment Gateways
- Sync orders and inventory with Amazon, Shopify, and eBay
- Secure payment processing with Stripe, PayPal, Apple Pay, and credit cards
- Automated tax calculation and global currency support
Examples of Microsoft E-Commerce Solutions in Action
- B2C Fashion & Apparel Store A global fashion brand uses Dynamics 365 Commerce to manage its online store, offering AI-powered recommendations, real-time inventory tracking, and a seamless checkout experience.
- B2B Wholesale Electronics Distributor A distributor uses D365 Customer Portal to let retailers place bulk orders, manage their credit limits, and track order fulfillment in real-time.
- Omnichannel Home Décor Business A home décor retailer integrates Dynamics 365 Commerce with their physical stores, allowing customers to order online and pick up in-store (BOPIS), driving sales across both digital and physical locations.
Key Benefits for E-Commerce Businesses
- Unified Commerce Experience – Manage all sales channels (online, retail, B2B, and marketplaces) in one system
- Personalized Customer Engagement – AI-driven product recommendations and dynamic pricing
- Seamless Order Fulfillment – End-to-end automation of inventory, warehouse, and logistics
- Frictionless Payments & Checkout – Secure and flexible multi-currency payment solutions
- Scalability for Growth – Support for global sales, multi-storefronts, and marketplace integration
Why Choose Soluture for Your E-Commerce ERP Solution?
- Industry Expertise – Experience with fashion, electronics, wholesale, and direct-to-consumer brands
- AI & Automation-Driven Commerce – Reduce cart abandonment and boost conversions with personalized promotions
- Seamless Multi-Channel Selling – Connect your website, marketplaces, and physical stores
- Real-Time Inventory & Demand Forecasting – Prevent stockouts and optimize fulfillment
- Data-Driven Business Decisions – Leverage Power BI and AI analytics for better marketing & sales strategies
Ready to Elevate Your E-Commerce Business?
Contact Soluture today to discover how Microsoft Dynamics 365 can help you build a scalable, high-performance e-commerce platform that delivers exceptional customer experiences and drives growth!