Terms & Use
Last updated: 01 Jan 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Soluture website, applications, products, platforms, and services provided by Soluture FZ L.L.C. (“Soluture”, “we”, “our”, or “us”).
By accessing our website or using our products or services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use our website, applications, products, or services.
Use of Our Services
Soluture provides technology, business management, automation, consulting, and related digital solutions to businesses and organizations.
You agree to use our website, applications, products, and services only for lawful business purposes and in accordance with these Terms and applicable laws and regulations.
You must not:
Use our services for any unlawful, fraudulent, or unauthorized purpose
Attempt to gain unauthorized access to our systems, applications, networks, or accounts
Interfere with or disrupt the operation, security, or availability of our services
Introduce malicious code, viruses, or other harmful technology
Copy, modify, reproduce, distribute, or commercially exploit our services without authorization
Use our services to infringe the rights of Soluture or any third party
Attempt to reverse engineer, decompile, disassemble, or otherwise extract source code from our software or applications, except where expressly permitted by applicable law
We reserve the right to restrict or suspend access where we reasonably believe that these Terms or applicable laws have been violated.
Accounts and Access
Certain Soluture products or services may require users to create an account or receive authorized access from their organization.
Users are responsible for:
Providing accurate and current information
Maintaining the confidentiality of login credentials
Using their accounts only for authorized purposes
Promptly notifying Soluture of any suspected unauthorized access or security incident
Customers are responsible for ensuring that individuals granted access to Soluture services are authorized to use them and comply with these Terms.
Soluture is not responsible for losses resulting from credentials that are improperly disclosed, shared, or otherwise compromised due to the customer’s or user’s actions.
Business and Customer Data
Customers may provide or process business information, operational data, financial information, employee information, customer information, or other data through Soluture applications and services.
Customers remain responsible for ensuring that they have the necessary rights, permissions, and lawful basis to provide such information to Soluture for processing.
Soluture will process customer data only as reasonably necessary to provide, maintain, secure, and support the applicable services, subject to the relevant customer agreement and our Privacy Policy.
Customers remain the owners of their data and do not transfer ownership of their data to Soluture by using our services.
Service Availability
Soluture aims to provide reliable and secure services; however, we do not guarantee that our website, applications, platforms, or services will always be available, uninterrupted, or error-free.
Services may occasionally be unavailable due to:
Scheduled maintenance or updates
Security measures or technical issues
Third-party infrastructure or service interruptions
Internet, telecommunications, or network failures
Events beyond our reasonable control
Where reasonably practical, Soluture may provide notice of planned maintenance or significant service interruptions.
Third-Party Services and Platforms
Certain Soluture solutions may integrate with or depend on third-party platforms, software, cloud infrastructure, APIs, or services, including Microsoft Azure and other technology providers.
Your use of third-party services may be subject to the applicable terms and policies of those providers.
Soluture is not responsible for changes, interruptions, failures, or limitations caused by third-party services that are outside our reasonable control.
Intellectual Property
All content and materials made available through the Soluture website and services, including software, applications, designs, interfaces, graphics, logos, trademarks, text, documentation, methodologies, and other materials, are owned by or licensed to Soluture unless otherwise stated.
Nothing in these Terms grants you ownership of Soluture’s intellectual property.
Subject to these Terms and any applicable customer agreement, Soluture grants customers a limited, non-exclusive, non-transferable right to access and use the applicable services for their intended business purposes.
You may not reproduce, modify, distribute, sell, license, publish, or create derivative works from Soluture’s intellectual property without our prior written permission.
Customer Materials
Customers retain ownership of content, information, documents, data, and other materials submitted to Soluture in connection with our services.
By providing such materials, you grant Soluture the limited rights necessary to host, process, transmit, store, and use them solely to provide and support the services.
Customers are responsible for ensuring that submitted materials do not violate applicable laws or the rights of third parties.
Fees and Payments
Certain Soluture services may be subject to fees, subscriptions, implementation charges, professional service fees, or other commercial charges.
Applicable pricing, payment terms, billing arrangements, renewal periods, and other commercial conditions will be communicated through the relevant quotation, proposal, order form, service agreement, or customer contract.
Unless otherwise agreed in writing, customers are responsible for paying applicable fees within the agreed payment period.
Soluture reserves the right to suspend or restrict services for overdue payments, subject to applicable contractual terms and law.
Confidentiality
Each party may receive confidential or commercially sensitive information from the other party in connection with the provision or use of Soluture services.
Each party agrees to protect confidential information and use it only for the purposes for which it was disclosed.
Confidentiality obligations do not apply to information that:
Is publicly available without breach of these Terms
Was already lawfully known to the receiving party
Is independently developed without using confidential information
Must be disclosed by law, regulation, or valid legal process
Where legally permitted, the receiving party will provide reasonable notice before making a legally required disclosure.
Privacy and Data Protection
Soluture collects and processes information in accordance with its Privacy Policy.
Our Privacy Policy explains how information may be collected, used, processed, retained, and protected when you use our website, applications, products, and services.
By using our services, you acknowledge that you have reviewed our Privacy Policy.
Service Changes and Updates
Soluture may modify, improve, update, replace, or discontinue features, functionality, or portions of its website or services from time to time.
Where changes materially affect an existing customer service, Soluture will handle such changes in accordance with the applicable customer agreement or commercial terms.
We may also release updates, security patches, improvements, or changes that are necessary to maintain the security, performance, or compatibility of our services.
Warranties and Disclaimers
Soluture will provide its services with reasonable care and in accordance with applicable contractual commitments.
Except where expressly stated in a written agreement, our website and services are provided on an “as available” basis.
To the extent permitted by applicable law, Soluture does not warrant that:
The website or services will always be available or uninterrupted
The services will be completely free from errors or defects
Every feature will meet every individual business requirement
Information available through the website will always be complete, current, or error-free
Nothing in these Terms excludes or limits any rights, warranties, or obligations that cannot legally be excluded or limited under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Soluture will not be responsible for indirect, incidental, special, consequential, or exemplary losses arising from or relating to the use of our website, products, or services.
This may include loss of profits, revenue, business opportunities, anticipated savings, goodwill, or data, except where such limitation is not permitted by applicable law or the parties have agreed otherwise in writing.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
Where a separate customer agreement contains specific liability provisions, those provisions will apply to the extent of any conflict with these Terms.
Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Soluture, its officers, employees, affiliates, and service providers harmless from claims, losses, liabilities, damages, and reasonable expenses arising from:
Your unauthorized or unlawful use of our services
Your violation of these Terms
Your violation of applicable laws or regulations
Your infringement of the rights of another party
Materials or data submitted by you that cause a third-party claim
This provision does not apply to the extent that a claim results from Soluture’s own unlawful conduct, negligence, or breach of its contractual obligations.
Suspension and Termination
Soluture may suspend or terminate access to its website or services where reasonably necessary, including where:
These Terms have been materially violated
There is suspected unauthorized or unlawful use
Continued access creates a security or operational risk
Payment obligations remain overdue
Suspension or termination is required by law or a competent authority
Termination or suspension will not affect rights or obligations that accrued before termination.
Customer-specific termination rights, notice periods, refunds, and data return or deletion requirements will be governed by the applicable customer agreement where one exists.
Links to Other Websites
Our website or services may contain links to websites, applications, or services operated by third parties.
These links are provided for convenience only. Soluture does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
Your use of third-party websites is subject to their respective terms and policies.
Force Majeure
Soluture will not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, acts of government, war, terrorism, civil unrest, major infrastructure failures, telecommunications outages, cyber incidents, pandemics, labour disputes, or failures of third-party infrastructure.
Where reasonably possible, Soluture will take appropriate steps to minimize the impact of such events.
Governing Law and Disputes
These Terms are governed by the applicable laws of the United Arab Emirates.
Any dispute arising from or relating to these Terms or the use of Soluture services will be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless a separate written agreement between Soluture and the customer provides otherwise.
Nothing in this section prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where permitted by applicable law.
Changes to These Terms
Soluture may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or security standards.
Any changes will be published on this page with an updated revision date.
Your continued use of our website or services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.
The remaining provisions will continue to remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any applicable written agreements, proposals, order forms, or service agreements between Soluture and a customer, constitute the applicable agreement governing the use of our services.
Where there is a conflict between these Terms and a specific written customer agreement, the terms of the specific customer agreement will prevail to the extent of that conflict.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Soluture FZ L.L.C.
Email: sales@thesoluture.com
Website: https://www.soluture.com